Choose your items carefully as you do not have an automatic right to return goods. See our Return Policy below.
Check that your shipping details are correct; we accept no responsibility for lost goods under this circumstance.
Check that your payment details are correct; in the event of a payment failure we reserve the right to recover the full purchase price plus any bank or finance charges, plus any debt recovery agency commissions, in this case from you the customer.
Shipment is at the risk of the buyer, as soon as it leaves our shop for delivery.
You can request insurance for your purchase against loss, theft or damage in transit .
Insurance is available as an option on our on-line shopping facility. It is your responsibilty to request insurance when placing telephone orders.
Historically, the loss of goods within Australia is less than a few points of 1%. But if you do not want to take the risk then ask for insurance.
You will receive a confirmation of your order by email. You may be contacted by us should your order require; an adjustment in price; is no longer available; has a supply delay or we require clarification.
We do not email you when we dispatch your goods, so if you feel that your order is taking longer than you expected please phone or email us with your order number.
Our website uses the Australia Post online calculator to calculate the correct postage of your order. In some cases this may be incorrect and an adjustment is made. If it has been over quoted we apply the reduction without notice. If it is under quoted we will contact you for confirmation of the new cost before processing the order.
Import Duties and Sales Tax
Charges imposed by the importing country are your responsibility. We advise you to contact your Customs department if you are concerned about these possible charges. Note that we mark the customs declaration as 'personal items not for resale'.
The Australian sales tax (GST) is deducted from the price of goods (not shipping) if the order originates from outside Australia.